Refund policy

Refund Policy

Last Updated: [9,April 2026]

At Sovera, your satisfaction is our priority. That’s why we offer a 30-Day Money-Back Guarantee on all eligible purchases.

1. 30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a refund.

If you are not satisfied with your purchase, you can contact us and we will work to make it right.

2. Eligibility for Refunds

To be eligible for a refund:

  • The request must be made within 30 days of delivery

  • The product must have been used as intended

  • The item must not be intentionally damaged or misused

  • You must show proof of using the product for 7 consecutive days with the time period and timeline.
  • You must use the product for 30 days.
  • You must upload a 5 second video of you using the product so we can see how you use the product.

We recommend using the product consistently for at least 4 weeks before requesting a refund to allow time for results.

3. How to Request a Refund

To start a refund request, please email us at:

soverabrand@gmail.com

Include:

  • Your order number

  • The email used at checkout

  • A brief explanation of your experience

Our support team will review your request and respond within 24–48 hours.

4. Refund Process

Once your request is reviewed, we may:

  • Approve a full refund

  • Offer a partial refund

  • Request additional information before processing

  • Refunds are issued after the item is received and inspected

In some cases, you may be asked to return the product. In other cases, a return may not be required.

6. Non-Refundable Situations

We may not issue refunds in the following cases:

  • Requests made after 30 days of delivery

  • Products that are heavily damaged due to misuse

  • Orders with incorrect shipping details provided by the customer

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Please allow 5–10 business days for processing

  • Contact your bank or payment provider if needed

If you still need help, contact us at soverabrand@gmail.com

8. Contact Us

For any questions regarding refunds, please contact us:

Email: soverabrand@gmail.com

We stand behind our products and are committed to ensuring a fair and transparent experience for every customer.

Thank you for shopping with Sovera.